Office (901) 774-
Fax (901) 942-
Packing Your Item For Return:
When getting your item ready for return, please make sure that the item meets the following guidelines:
Items Damaged or Lost in Transit
All damaged and shortage claims should be made with the freight company at the time of delivery. A copy of the packing slip or customer receipt must accompany all returns with an authorization number from our returns department.
If you receive an item and it is damaged, not working
or missing parts you may:
Truck Line Return Policy
Due to the expense of shipping heavy/large items are governed by a separate Return Policy. Be sure to carefully inspect all heavy item (freight) deliveries for damage before signing the bill of lading as truck line handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt (bill of lading) and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.
Please note that you will be responsible for the actual freight costs in the following instances:
You miss your delivery appointment
You refuse or return a non-
Freight fees on large items often range between $100.00 and $400.00
Warranty and Parts Information
Repairing Products Through an
Authorized Equipment Service
You must include the original proof of purchase
Questions on warranty contact
After 30 days, purchases made from Authorized Equipment Service are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty. To learn how warranty claims are handled for a specific manufacturer, please visit the Manufacturer’s Website for details.